Terms and Conditions (T&Cs)
§1 General & Scope
These Terms and Conditions (T&Cs) apply to all coaching, mentoring, course, workshop, and retreat services offered by ArtLantis Coaching & Design GmbH (hereinafter referred to as “the Provider”).
By booking any service, you agree to these T&Cs.
Any deviating terms are only accepted if agreed to in writing.
§2 Subject of the Contract
We offer personal coaching, online programs, workshops, retreats, and other services in the field of personal development and self-reflection.
The exact scope (type, extent, duration) is defined in the respective offer.
The contract is concluded through individual agreement (oral or written).
You are responsible for ensuring the necessary technical requirements on your end (e.g., internet connection).
§3 Booking & Contract Formation
Our website and advertising do not constitute binding offers.
A contract is concluded as soon as you accept an offer from us — whether in writing, orally, via email, messenger, voice message, or by paying a deposit.
By agreeing, you confirm that you have read and accepted these T&Cs.
§4 Execution & Appointments
The scope and content of the collaboration are agreed individually. Partial services may be provided by third parties.
Sessions take place online — exceptions only by prior agreement.
Cancellations made less than 24 hours in advance or failure to attend will be treated as completed sessions and charged in full.
Coaching sessions remain valid for 12 months from the date of purchase. After that, they expire without entitlement to refund or replacement.
§5 Cancellation or Changes by the Provider
If a session must be canceled by the Provider due to important reasons (e.g., illness or unforeseen events), a replacement appointment will be offered.
No further claims (e.g., damages) can be made.
§6 Prices & Payments
All prices are stated in Swiss francs and include applicable VAT, where required.
Current prices can be found in our offers or on our website. You will receive an official invoice with QR code for payment. Payment is due within 30 days from the invoice date. Installment payments may be agreed upon individually. We reserve the right to appoint third parties for payment processing.
§7 Usage Rights
You are granted a simple, non-transferable right to use our materials — upon full payment.
Any reproduction or distribution without our consent is prohibited. All copyrights to texts, images, and videos remain with us.
§8 Conduct & Community
Reviews and public statements must be respectful and honest. Defamatory statements may result in termination of the contract.
In group environments (e.g., Facebook), respectful behavior is required — otherwise exclusion may occur.
§9 Disclaimer & Medical Notice
No specific results are guaranteed — your outcomes depend on your own implementation.
We are only liable in cases of intent or gross negligence. Our services do not replace medical or psychological treatment. For minor negligence, we are only liable for direct damages. We assume no liability for decisions, actions, or results arising during or after the coaching process. Participation is at your own responsibility.
Exceptions apply in cases of damage to life, body, or health — liability is governed by applicable law.
§10 Contract Duration & Termination
Contracts are binding. Ordinary termination is excluded. For time-limited offers (e.g., coaching programs), registration or order confirmation is binding. In case of early termination by the client, there is no entitlement to a refund. Payments already made will be retained; outstanding payments remain due — regardless of usage. Termination is only possible in exceptional cases for important reasons (e.g., illness with medical certificate). In such cases, a processing fee may be charged. For workshops, a substitute participant is permitted (see §13).
§11 Default of Payment
In case of late payment, we reserve the right to suspend further services until outstanding amounts are settled.
If you are in arrears with at least two installments, we may terminate the contract extraordinarily and demand the full outstanding amount.
We also reserve the right to charge additional costs incurred (e.g., reminder fees).
§12 Data Protection & Confidentiality
We comply with Swiss data protection law and — where applicable — the GDPR. Further information can be found in our privacy policy on our website. All content discussed within the coaching context is treated as strictly confidential. The Provider commits not to share personal information with third parties without the client’s consent.
§13 Live Events & Tickets (e.g., Workshops, Trainings, Talks)
Tickets for live events are binding and non-refundable — including in cases of illness or inability to attend. Tickets may be transferred to another person, provided this is communicated in writing at least 24 hours before the event and confirmed by us.
Failure to attend or last-minute cancellation results in forfeiture of participation rights. No refund or credit will be issued.
§14 Final Provisions
Any deviations from these T&Cs must be made in writing. Swiss law applies. The place of jurisdiction is the registered office of ArtLantis Coaching & Design GmbH.
Version: January 2026